Delivery Policy

At Fransbec Healthcare, we are committed to ensuring prompt and secure delivery of all our healthcare products.

Delivery Timeframes

  • Orders within Accra: 1–2 business days

  • Orders outside Accra (within Ghana): 2–5 business days

  • International Orders: Varies based on shipping carrier and destination

Delivery Methods

  • Door-to-door delivery via our trusted courier partners

  • Pickup from our office at Lapaz, Greater Accra, Ghana (by appointment)

Delivery Fees

Delivery charges depend on the location and weight of the items. The final delivery cost will be communicated at checkout.

Delivery Terms

  • Customers must provide accurate delivery details. Fransbec Healthcare will not be responsible for delays due to incorrect addresses.

  • If a package is undeliverable due to an incorrect address or missed delivery attempts, the customer may be required to pay an additional fee for re-delivery.

  • In case of delays beyond our control, we will notify customers accordingly.

For assistance, contact us at +233 557 029 380 or fransbechealthcare@gmail.com.

Terms of Service

1. Introduction

By accessing or using https://fransbechealthcare.com/, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.

2. Products & Services

Fransbec Healthcare provides healthcare products, pharmaceuticals, and medical supplies. We reserve the right to modify or discontinue any product without notice.

3. Customer Responsibilities

  • Customers must provide accurate information during orders.

  • Use our products as directed by healthcare professionals or product guidelines.

4. Payments

  • We accept Mobile Money, Bank Transfers, and Cash on Delivery (where applicable).

  • All transactions must be completed before orders are processed.

5. Limitation of Liability

Fransbec Healthcare is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

6. Changes to Terms

We may update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.

For inquiries, contact +233 557 029 380 or fransbechealthcare@gmail.com.

Privacy Policy

At Fransbec Healthcare, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Personal details (name, contact information) when you place an order

  • Payment details for processing transactions

  • Website usage data through cookies

2. How We Use Your Information

  • To process and fulfill your orders

  • To improve our website and customer service

  • To send promotional emails (only with your consent)

3. Information Protection

We implement strict security measures to protect your data from unauthorized access or disclosure.

4. Sharing of Information

We do not sell, trade, or rent customer information. We may share necessary details with delivery partners only for order fulfillment.

5. Your Rights

You can request access, modification, or deletion of your personal data at any time by contacting us at fransbechealthcare@gmail.com.

Refund Policy

At Fransbec Healthcare, we strive for customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

  • Refund requests must be made within 7 days of purchase.

  • The product must be unused, unopened, and in its original packaging.

2. Non-Refundable Items

  • Opened or used healthcare products

  • Perishable or temperature-sensitive items

  • Items bought during promotional sales (unless defective)

3. Refund Process

  • Contact us at +233 557 029 380 or fransbechealthcare@gmail.com.

  • Provide your order details and reason for the refund request.

  • Once approved, refunds will be processed within 5–10 business days.

4. Exchange Policy

If you receive a defective or wrong product, we will arrange for an exchange at no extra cost.

For refund-related inquiries, reach out to us at fransbechealthcare@gmail.com.