Policies
Delivery Policy
At Fransbec Healthcare, we are committed to ensuring prompt and secure delivery of all our healthcare products.
Delivery Timeframes
Orders within Accra: 1–2 business days
Orders outside Accra (within Ghana): 2–5 business days
International Orders: Varies based on shipping carrier and destination
Delivery Methods
Door-to-door delivery via our trusted courier partners
Pickup from our office at Lapaz, Greater Accra, Ghana (by appointment)
Delivery Fees
Delivery charges depend on the location and weight of the items. The final delivery cost will be communicated at checkout.
Delivery Terms
Customers must provide accurate delivery details. Fransbec Healthcare will not be responsible for delays due to incorrect addresses.
If a package is undeliverable due to an incorrect address or missed delivery attempts, the customer may be required to pay an additional fee for re-delivery.
In case of delays beyond our control, we will notify customers accordingly.
For assistance, contact us at +233 557 029 380 or fransbechealthcare@gmail.com.
Terms of Service
1. Introduction
By accessing or using https://fransbechealthcare.com/, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.
2. Products & Services
Fransbec Healthcare provides healthcare products, pharmaceuticals, and medical supplies. We reserve the right to modify or discontinue any product without notice.
3. Customer Responsibilities
Customers must provide accurate information during orders.
Use our products as directed by healthcare professionals or product guidelines.
4. Payments
We accept Mobile Money, Bank Transfers, and Cash on Delivery (where applicable).
All transactions must be completed before orders are processed.
5. Limitation of Liability
Fransbec Healthcare is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
6. Changes to Terms
We may update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.
For inquiries, contact +233 557 029 380 or fransbechealthcare@gmail.com.
Privacy Policy
At Fransbec Healthcare, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
Personal details (name, contact information) when you place an order
Payment details for processing transactions
Website usage data through cookies
2. How We Use Your Information
To process and fulfill your orders
To improve our website and customer service
To send promotional emails (only with your consent)
3. Information Protection
We implement strict security measures to protect your data from unauthorized access or disclosure.
4. Sharing of Information
We do not sell, trade, or rent customer information. We may share necessary details with delivery partners only for order fulfillment.
5. Your Rights
You can request access, modification, or deletion of your personal data at any time by contacting us at fransbechealthcare@gmail.com.
Refund Policy
At Fransbec Healthcare, we strive for customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refund requests must be made within 7 days of purchase.
The product must be unused, unopened, and in its original packaging.
2. Non-Refundable Items
Opened or used healthcare products
Perishable or temperature-sensitive items
Items bought during promotional sales (unless defective)
3. Refund Process
Contact us at +233 557 029 380 or fransbechealthcare@gmail.com.
Provide your order details and reason for the refund request.
Once approved, refunds will be processed within 5–10 business days.
4. Exchange Policy
If you receive a defective or wrong product, we will arrange for an exchange at no extra cost.
For refund-related inquiries, reach out to us at fransbechealthcare@gmail.com.